Ordering Assistance and Technical Support
For order-related questions or concerns, please contact us at email@example.com.
For technical support-related questions, please email us at firstname.lastname@example.org.
You may also reach us by phone during our regular business hours at +1-510-651-5290
(9AM-5PM PST, M-F). Contact Info.
Ecminitx.com Product Return Policy and Warranty
Return Merchandise Authorization (RMA)
All merchandise returned to ecminitx must have return authorization and
an active Return Merchandise Authorization (RMA) number. Merchandise returned
without a valid RMA number will be rejected and cannot be processed. Please
apply for an RMA number for all returns: Warranty Support Page.
Only Defective Product can be returned and only for Products purchased
from Ecminitx.com that are inoperable at the time they are received by
Buyer (“DOA Products”) or that do not function in accordance
with the specifications published by the manufacturer or publisher.
1-Year Hardware Warranty
All orders that require configuration or assembly of Products to meet
customer specifications and systems include 1-year limited warranty.
Damages due to abuse, misuse and customer-induced damages will void warranty.
Warranty servicing includes diagnostics and service work (repair, replacement
and substituion as required).
Most computer hardware components (e.g., motherboards, memory, drives,
etc) include manufacturer warranties. We can assist you managing manufacturer
warranties for components that include manufacturer warranties. A complete
listing of manufacturers and publishers that offer direct RMA processing
service to customers is posted online at www.ecminitx.com/Support service.
Returns will be accepted for exchange or refund within 14-days of the
invoice date. . Shipping fees will not be refunded. Returned merchandise
must be received in the same original condition with all original accessories
and components. Returned merchandise may be subject to 15% restocking
fees and damaged merchandise will not be accepted.
Software, including Microsoft Windows Operating Systems, cannot be returned
for refund or exchange.
Warranty or Return Policy Concerns
If you have any questions regarding warranty or refund policies, please
contact us: Contact Info.
Any request for issuance of an RMA must be made within the time periods
specified herein for the specific categories of returns. Requests received
after the expiration of such time periods will be rejected and Buyer may
be referred to the manufacturer or publisher of the applicable Product
to determine if the manufacturer or publisher offers direct RMA processing